Frequently Asked Questions

Everything you need to know about shopping at Flatspot

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition releases may have specific return restrictions.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your package's progress.

Are your products authentic?

Absolutely. We are an authorized retailer for every brand we stock, ensuring that all footwear, apparel, and hardware are 100% genuine.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.